Returns and exchanges
Our returns policy and cancellation of your order
We understand that you may sometimes want to return items that you are not happy with. Should you wish to return an item please contact us via the website contact page or by email to: firstname.lastname@example.org We are able to accept returns within 14 days of delivery, as long as the item is unworn, undamaged and in perfect condition and is returned with the original packaging.
You must return the Kamera Obscura product to us at your own cost.
If you return the item in good condition within 14 days of delivery, then you will receive a full refund less delivery charges. You remain fully responsible for Kamera Obscura products until they are received. Returned items must be sent by recorded delivery as no responsibility can be taken for lost goods in transit. Where a returned Kamera Obscura product is found to be damaged due to the buyer’s fault the cost of remedying such damage shall be subtracted from the buyer’s refund for that product.
The buyer shall inspect the Kamera Obscura products immediately on receipt and shall notify Kamera Obscura by e-mail using the form on the contacts page for the website within 14 days if the Kamera Obscura products are damaged or do not comply with any of the Agreement. If the buyer fails to do so the buyer will be deemed to have accepted the Kamera Obscura products.
Where a claim of defect or damage is made, the Kamera Obscura products shall be returned by the buyer to Kamera Obscura within 14 days of delivery. In the unfortunate event that your Kamera Obscura product is in fact faulty, Kamera Obscura will pay for your return postage. Kamera Obscura will either give you a full refund including delivery charges or provide a replacement product including delivery charges.
Returned items must be clearly marked with the order confirmation number, in order to obtain a refund or replacement.
If your item is to be exchanged it will be sent within 7 working days of receiving your return, subject to availability. Refunds will be made within 7 working days of receiving returns.